Arbor - information FOR PARENTS
We currently use Arbor as our MIS and communication system.
Arbor gives parents and carers access to a Parent Portal and Parent App. You will be able to book school meals, consent and pay for trips, update personal information, report absence and keep a track on your child's attendance data - all in the one place.
What’s the difference between the Parent Portal and the Arbor App?
- Parent Portal: Accessible from a laptop or computer, or other device with a browser
- Arbor App: The mobile version of the Parent Portal for use on smartphones and tablets.
Logging in for the first time
Please follow the instructions in the welcome email that you have been sent. This will take you to the browser version of the Parent Portal where you will be able to set up a password.
You must enter your email address to log in. Please note that this must match the email address that we hold on Arbor for you at the school.
The first time you log in, you will be asked to read and confirm Arbor’s terms and conditions. As a security measure you will be prompted to confirm your child’s date of birth.
(If you have more than 1 child at the school, please confirm the date of birth of your eldest child. Once you are logged in, you will be able to switch between children)
If you have any issues logging in, please email us at office@cothamgardens.co.uk so that we can ensure our records match. Once we hold your correct email, you should be able to login without an issue.
More information can be found here: Getting started - Log into the Parent Portal and the Arbor App – Arbor Help Centre (arbor-education.com)
Logging in to the Parent Portal
After setting up your password, you can log into the Parent Portal from any browser by going to https://cotham-gardens-primary-school.uk.arbor.sc and inputting your email address and password.
Logging into the Arbor App
You can download the Arbor App from your app store by searching ‘Arbor’ and following the download instructions. Once downloaded, you can sign in with your email address and the password you set up. Please note, you will not be able to sign into the app until you have completed the password setup outlined above ‘logging in for the first time’.
Having Problems?
If you are having trouble logging in, please check the help document here Troubleshooting login issues - why can't I log in to my school's Parent Portal or Arbor App? – Arbor Help Centre (arbor-education.com)
If this doesn’t help, please contact us at office@cothamgardens.co.uk
Data and Security
Why do I have to put my password in every time? Why do I have to put my password in every time to log into Parent Portal or the Arbor App? – Arbor Help Centre (arbor-education.com)
Who can see my details? Can parents see other guardian's contact details on the Parent Portal or Arbor App? – Arbor Help Centre (arbor-education.com)
parent portal and parent app leaflet poster.pdf